REDUCING THE VARIATIONS IN INTRA- AND INTERORGANIZATIONAL BUSINESS PROCESS MODELING – AN EMPIRICAL EVALUATION

The objective of this paper is to evaluate the semantic building block-based approach as a means for intra- and interorganizational business process modeling. It is described whether and why the semantic building block-based approach reduces the variations in distributed modeling projects in comparison to traditional modeling approaches. Our argumentation is grounded on the assumption that the specification of a service-oriented architecture (SOA) requires a detailed understanding of the intra- and interorganizational business processes. In order to enable the collaboration of services the underlying process structure must be explicated. In a laboratory experiment the variations of distributed process modeling in the traditional and the building block-based approach have been compared. It could be shown that the semantic building block-based approach leads to considerably fewer variations and, thus, to a more consistent view on the intra- and interorganizational process landscape

On Measures of Behavioral Distance between Business Processes

The desire to compute similarities or distances between business processes arises in numerous situations such as when comparing business processes with reference models or when integrating business processes. The objective of this paper is to develop an approach for measuring the distance between Business Processes Models (BPM) based on the behavior of the business process only while abstracting from any structural aspects of the actual model. Furthermore, the measure allows for assigning more weight to parts of a process which are executed more frequently and can thus be considered as more important. This is achieved by defining a probability distribution on the behavior allowing the computation of distance metrics from the field of statistics

AN EMPIRICAL ASSESSMENT OF THE USEFULNESS OF WEAKNESS PATTERNS IN BUSINESS PROCESS REDESIGN

Business Process Management (BPM) is a topic with growing relevance for businesses as well as public organisations. Until today, the analysis part of a BPM cycle is mostly done manually. Process modelling methods are not designed to allow for automated analysis. Our aim is to show that meaningful weakness patterns that support semi-automatic analysis of business process diagrams (BPD) can be defined when a semantically enhanced modelling method is used. We derive exemplary weakness patterns by analysing literature and interviews from a business process redesign project. These are applied to a set of process models, in which occurrences of these weaknesses are being searched automatically. A comparison of achieved and expected results indicates that our approach helps to identify weaknesses within the processes and therefore supports business process analysis endeavours

Evaluating Groupware for Creative Group Processes – The Case Study of CreativeFlow

The creative potential of teams plays a crucial role in generating the competitive advantage of organizations. We introduce an architecture supporting creative group processes in the context of business processes. Based on the theoretical concept of Pockets of Creativity (Seidel et al. 2010), the architecture aims to balance freedom for creative group work and constraints set by the processes in its environment. The architecture is implemented in the prototype CreativeFlow, integrating a groupware component and a workflow component. The prototype is evaluated in a case study in a TV production company. Free participation in group tasks and support for the structuring of ideas were deemed appropriate for the support of creative group processes. Process structure is mainly imposed by project deadlines that require user notification, also outside the workflow component. Process orientation is a promising approach to increase the efficiency of the creative value creation

Configuration of actors and roles in establishing ICT

Establishing technologies has brought mixed socio-economic impacts across nations and regions. Researchers have studied the relationships between the establishment technologies and its impacts through identifying innovative processes, major actors, and available resources. However, the challenge to this literature is how less resourced countries have achieved greater prosperity than better resourced countries by establishing Information and Communication Technology (ICT). To understand and analyze this phenomenon, we propose a typology of the configuration of roles and actors in establishing ICT based on an innovation framework. The proposed typology can be used not only to explain different socio-economic impacts among countries or regions, but also to suggest a constructive way in establishing ICT through reconfiguring involved actors in the key roles

Supporting Information Systems Analysis Through Conceptual Model Query – The Diagramed Model Query Language (DMQL)

Analyzing conceptual models such as process models, data models, or organizational charts is useful for several purposes in information systems engineering (e.g., for business process improvement, compliance management, model driven software development, and software alignment). To analyze conceptual models structurally and semantically, so-called model query languages have been put forth. Model query languages take a model pattern and conceptual models as input and return all subsections of the models that match this pattern. Existing model query languages typically focus on a single modeling language and/or application area (such as analysis of execution semantics of process models), are restricted in their expressive power of representing model structures, and/or abstain from graphical pattern specification. Because these restrictions may hamper query languages from propagating into practice, we close this gap by proposing a modeling language-spanning structural model query language based on flexible graph search that, hence, provides high structural expressive power. To address ease-of-use, it allows one to specify model queries using a diagram. In this paper, we present the syntax and the semantics of the diagramed model query language (DMQL), a corresponding search algorithm, an implementation as a modeling tool prototype, and a performance evaluation

Exploring the Status Quo of Business Process Modelling Languages in the Banking Sector – An Empirical Insight into The Usage of Methods in Banks

There are many business process modelling languages (BPML) available on the market for business process modelling. To date, however, it remains unclear how satisfied institutions are with various modelling languages as there is a lack of studies on modelling and analyzing business processes. In order to provide a better understanding of this issue, an exploratory survey with a focus on the banking sector was conducted. Due to a structural crisis in the financial sector (esp. in Germany, where the market is seen as “over-banked” and “over- branched”), banks are currently forced to improve their business processes to save costs and work more efficiently. Thus, they focus on business process management (BPM) and in particular on the preliminary steps of business process modelling. In this paper, key findings from a survey are presented and discussed as a basis for a more sophisticated approach to business process modelling and analysis in the future and also as an insight into the state of the art of business process modelling in general

SUPPORTING ENTERPRISE TRANSFORMATION USING A UNIVERSAL MODEL ANALYSIS APPROACH

Enterprise Architecture Management has been proposed to help organizations in their efforts to flexibly adapt to rapidly changing market environments. Enterprise architectures are described by means of conceptual models depicting, e.g., an enterprise?s business processes, its organisational structure, or the data the enterprise needs to manage. Such models are stored in large repositories. Using these repositories to support enterprise transformation processes often requires detecting structural patterns containing particular labels within the model graphs. As an example, consider the case of mergers and acquisitions. Respective patterns could represent specific model fragments that occur frequently within the process models of the merging companies. This paper introduces an approach to analyse conceptual models at a structural and semantic level. In terms of structure, the approach is able to detect patterns within the model graphs. In terms of semantics, the approach is able to detect previously standardized model labels. Its core contribution to enterprise architecture management and transformation is two-fold. First, it is able to analyse conceptual models created in arbitrary modelling languages. Second, it supports a wide variety of pattern-based analysis tasks related to managing change in organisations. The approach is applied in a merger and acquisition scenario to demonstrate its applicability

Identifying Business Process Activity Mappings by Optimizing Behavioral Similarity

This paper describes an approach designed to create a mapping between corresponding activities from two business processes that is geared towards handling noisy similarity values for the labels describing these activities. This is achieved by formulating an optimization problem – maximize the behavioral similarity of the processes as a whole – whose target value depends on the mapping. Thereby, the mapping is created not only with respect to label similarities but also with respect to the overall control flow structure, which avoids some mistakes resulting from erroneous label similarities. A preliminary evaluation demonstrates the improvement

HOW TO MODEL SERVICE PRODUCTIVITY FOR DATA ENVELOPMENT ANALYSIS? A META-DESIGN APPROACH

The rise of the service economy is increasingly reflected in the IS discipline. Since services depend on a co-creation of value between service providers and customers, productivity measurement needs to account for both points of view. Contrasting this evolution, current productivity management concepts often remain limited to the firm instead of focusing on dyadic relationships. Also, software tools frequently constitute expert systems that are focused on solving an optimization problem based on a linear program, but do not guide users in setting up a suitable productivity model in the first place. To account for this need, we conceptualize a software tool support for setting up productivity models for services. Our concept encompasses an extended Data Envelopment Analysis (DEA) approach as its analytical core, but in addition features various tools that help users to collaboratively define a productivity measurement model. Since the suitability of such a model is contingent on the environment in which it is applied, the proposed concept constitutes a meta-design that is intended to be applicable to a class of productivity management problems. As an outlook we present ideas for further research focusing on the implementation and evaluation of IT artefacts compliant with the proposed meta-design